........................................................................................................................................................................................................
........................................................................................................................................................................................................
............................................................................................................................
© Copyright Urge the Boys 2009. All Rights Reserved. ABN 16 822 890 950 | Privacy Policy | Terms & Conditions
:: JEWELS ::
:: INFORMATION ::
Following are the details for placing orders, returns & faulty goods. If you cannot find the answer you're looking for, please contact us. We are happy to assist you with any questions you may have on our site or products. Please visit our delivery page for information about postage charges, time frames & other important information.
ORDER RELATED QUERIES
Our online shopping bag/checkout facility is run through Paypal. Paypal is a trusted site that offers the world's most advanced proprietary fraud prevention systems. You do not need to share your personal details with Urge the Boys as it is run through their system.
You may use any one of the major credit cards, your bank account, debit card or Paypal balance to make your purchase.
It is by far the fastest, safest & easiest way to make a purchase online.
If you have any questions about using this facility please visit the Paypal website or contact us - we are more than happy to help.
Please note you do not need a Paypal account to use this method.
You are also welcome to pay with money orders or cheques, however there will be delays when waiting for cheques to clear.
::RETURNS::
Returns are accepted within 10 days of dispatch date. A refund, replacement or store credit will be issued less any postage costs.
If receiving a refund, it will be sent to you via Paypal or Direct Deposit. We will always use the same email address you used to make the purchase. Please note you may incur a withdrawal fee from Paypal of $1.00 if the refund value is less than $150.00 in value.
Items must be in original, unused condition.
This will be deemed at Urge the Boys sole discretion.
All our jewellery is meticulously inspected for flaws & faults before shipping, however if goods arrive to you in poor condition, we offer a refund, replacement or store credit on purchase price less any postage costs. This again will be deemed at Urge the Boys sole discretion.
An administration fee may apply to goods returned, if reason for return is not due to faulty goods.
Refunds will not be given for change of mind.
All returns should be sent within 10 days to:
Urge The Boys | C/O 6 Glencoe Place | Lilydale | Victoria 3140
If you have any further order or sales related questions please send an email to sales@urgetheboys.com.
Your comments are always welcome!
